At Orépit Postnatal, each booking reserves a time slot exclusively for our clients. To ensure smooth organization and maintain a high-quality service, the following conditions apply:

1. Booking Confirmation

• All bookings are confirmed only after full payment or the required deposit has been received.
• Once confirmed, the time slot is reserved exclusively for you.

2. Cancellation by the Client

• Cancellation more than 48 hours in advance Full refund or rescheduling at no additional charge
• Cancellation between 24 and 48 hours before the appointment A fee of 30% of the total amount will be retained
• Cancellation less than 24 hours before the appointment No refund

3. Absence or Unavailability

If the client is absent at the scheduled appointment time or access to the home is not possible:

• The service will be considered completed.
• No refund will be issued.

4. Client Lateness

• Any delay will reduce the duration of the service.
• No additional time will be added.
• No partial refund will be issued.

5. Appointment Changes

• An appointment may be modified up to 24 hours in advance.
• Subject to availability.

6. Cancellation by Orépit Postnatal

In exceptional circumstances (illness, emergency, or force majeure):

• The appointment will be rescheduled.
• OR
• A full refund will be issued.

7. Special Conditions

• No refund will be issued for a change of mind after booking.
• As our services are personalized and scheduled in advance, all confirmed bookings are binding.

8. Acceptance of Terms

By booking a service with Orépit Postnatal, the client acknowledges having read and accepted this cancellation policy.

Our goal is to provide you with a reliable, structured service that respects everyone's time.